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We;re sorry to hear your experience with us wasn’t what you expected.

Every member of our community matters. We’re always looking for new ways to improve and deliver the very best, personalised, kind and compassionate service we can. If you’ve not had a good experience with us we want to make it right, If you’ve any feedback about the services our pharmacy provides, or suggestions on how we can improve, then please get in touch.

When it comes to your health we understand how frustrating it can be when things don’t go right. Understanding where we went wrong, and what action needs to be taken, is an important step for us and sometimes we may need to contact another healthcare professional like your GP to get your complaint resolved.

Your privacy is just as important, we only discuss confidential information if it’s imperative to resolving your complaint, and we never discuss this information with third parties without your consent.

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West Chemist